The ICC Men’s Champions Trophy 2025 is set to captivate cricket enthusiasts worldwide. Understanding the ticket refund policy is crucial for fans to ensure a seamless experience.
Champions Trophy 2025 Ticket Refund Policy
The Champions Trophy 2025 will feature matches in Dubai, United Arab Emirates. Given the tournament’s significance, ticket holders need to familiarize themselves with the refund policies to navigate any unforeseen circumstances effectively.
General Refund Rules and Eligibility
Conditions for Full Refunds
Match Cancellation Scenarios
- If a match is cancelled before the toss due to any reason, including adverse weather conditions or other unforeseen circumstances, ticket holders are entitled to a full refund of the face-value of the ticket. However, original tickets must be produced/presented for the refund.
- No refunds will be applicable if the match is cancelled after the hospitality ticket has been validated (scanned/used for entry into the venue), even if the toss has not taken place.
Weather-Related Refund Policies
- If a match is abandoned after the toss has taken place, even if not a single ball is bowled, no refund will be issued.
- Matches cancelled or abandoned after the toss due to bad weather, playing conditions, national mourning, or other uncontrollable acts will not be eligible for refunds.
Partial Refund Scenarios
There are no provisions for partial refunds based on the number of overs played or other factors as per the official policy.
Matches Rescheduled or Relocated
- Rescheduled Matches: If a match is rescheduled and the ticket purchaser cannot attend the new date, they are eligible for a refund equivalent to the face-value of the ticket.
- Change of Venue: If the venue changes and the ticket purchaser cannot attend the new location, they are eligible for a refund equivalent to the face-value of the ticket.
- Postponed Matches: If a match is postponed and the ticket purchaser cannot attend the rescheduled date, they are eligible for a refund equivalent to the face-value of the ticket.
Step-by-Step Guide to the Refund Process
Online Ticket Purchases
- To request a refund, contact Head of Ticketing, ECB via email at [email protected]. Provide ticket details, including the order number and seat information, along with the reason for the refund request.
- Refund requests must be submitted within thirty (30) days of the match being abandoned, canceled, rescheduled, relocated, or postponed. Failure to do so results in forfeiture of the right to claim a refund.
Offline Ticket Purchases
- The same process applies for offline purchases. Ensure you retain all purchase receipts and documentation.
Important Considerations and Exceptions
Non-Refundable Scenarios
- Matches abandoned after the toss.
- Matches cancelled or abandoned due to bad weather, playing conditions, national mourning, or other uncontrollable acts after the toss.
- Matches postponed or rescheduled but later played and attended by the ticket purchaser.
- Tickets resold or transferred to another individual.
- Tickets purchased through unauthorized third-party vendors or resale platforms.
- Expulsion or eviction from the venue due to breach of conditions.
- Free of charge tickets.
- Tickets lost, stolen, defaced, or otherwise unused.
- Personal reasons or change of plans.
- Delayed entry to the stadium due to external factors like public transport, road closures, security inspections, etc.
- Tickets purchased from unauthorized sources.
Hospitality and Premium Ticket Packages
- Hospitality tickets that have been validated (scanned/used for entry) are non-refundable even if the match is cancelled before the toss.
- Refunds for hospitality and premium tickets follow the same general rules but may have additional restrictions.
Frequently Asked Questions (FAQs)
How to Determine Refund Eligibility
- Refund eligibility is determined by the specific terms and conditions outlined in the Ticket Refund Policy. Review the official policy or contact event organizers directly for clarification.
Timeline for Receiving Refunds
- Refunds will be processed within Fourteen (14) business days of receiving a valid refund request.
Contact Information for Refund Queries
- For any questions or concerns regarding the refund policy, contact:
- Email: [email protected]
- Address: Emirates Cricket Board, ICC Academy, Dubai Sports City, Dubai
Best Practices for Ticket Buyers
- Purchase from Official Sources: Always buy tickets through authorized channels to ensure validity and eligibility for refunds.
- Retain Proof of Purchase: Keep receipts and confirmation emails as they may be required for refund claims.
- Stay Informed: Regularly check official communications for updates on match statuses and refund procedures.
By adhering to these guidelines, fans can navigate the ticket refund process for the Champions Trophy 2025 with confidence and clarity.
Note: ECB reserves the right to make changes or updates to this Ticket Refund Policy at any time. Any changes will be communicated through official channels.
Check out the Champions Trophy Schedule, Champions Trophy Live Score, Champions Trophy Squads , Champions Trophy Stats Champions Trophy Tour, Champions Trophy Venues & Champions Trophy Latest News here!
ICC Champions Trophy 2025 Matches
Pakistan vs New Zealand - 1st Match, Group A | Bangladesh vs India - 2nd Match, Group A | Afghanistan vs South Africa - 3rd Match, Group B | Australia vs England - 4th Match, Group B | Pakistan vs India - 5th Match, Group A | Bangladesh vs New Zealand - 6th Match, Group A | Australia vs South Africa - 7th Match, Group B | Afghanistan vs England - 8th Match, Group B | Pakistan vs Bangladesh - 9th Match, Group A | Afghanistan vs Australia - 10th Match, Group B | England vs South Africa - 11th Match, Group B | New Zealand vs India - 12th Match, Group A | TBA vs TBA, 1st Semi-Final | TBA vs TBA, 2nd Semi-Final | TBA vs TBA, Final |
ICC Champions Trophy 2025 Teams
PAKISTAN | NEW ZEALAND | BANGLADESH | INDIA | AFGHANISTAN | SOUTH AFRICA | AUSTRALIA | ENGLAND
